LEADERSHIP SUPPORT - TASK FORCE - CONSULTING
Experience Shows
As a hotel leader for 20 years, I was fortunate to work at several properties across the US including an 1100 room major market airport property, 1100 room convention hotel, a 750 room luxury resort and several other sizes in diverse markets. From these hotels, I gained experience and knowledge from professionals that were the best at what they did to help shape me as a leader.
I now use these experiences to find leaders to assist hotel and restaurant operations to move forward in times of need. I recognize the challenges surrounding loss of leadership and what the effects are on colleagues, guest experience and service. Similarly, the rigors of opening/renovating a hotel can be a tremendous challenge for the best of leaders.
Powell Hospitality goes above and beyond to provide all our clients an exceptional experience focusing on associate morale, operational organization and service levels all while having your goals in mind. Your operation will move forward giving you a piece of mind when we are on the job.
David Powell
Owner/ Lead Consultant
SERVICES
Powell Hospitality offers a variety of options for those operations in need of leadership. From executive leadership roles, day to day management, or task force to assist your operation get up and running, you will receive the same high level of professionalism and results from Powell Hospitality. I do not under estimate the value of maintaining great operational leadership in times of turnover or building a starting foundation. These are high impact times for staff morale, customer service and efficiencies of the operation.
Professional Leadership Options
Manager Leadership - Department head level assistance that will keep your operation flowing with all the day to day duties. We have on the floor presence to focus on service excellence and associate coaching. We will keep the department moving forward rather than losing ground or staying stagnant during transition. Will assist with on-boarding of your new candidate as needed.
Executive Leadership - General Manager, Director of Food & Beverage or Director of Operations coverage. Perform high level executive functions in leading the operation to maintain divisional stability. We will guide mid-level leaders, work to achieve service/financial goals and develop operational strategies as we see needed or instructed by the client. On-boarding of your new candidate can be provided as needed.
Task Force - Review your operation as instructed by the client by assessing the operation and having direct contact with line associates, mid-level leaders and executive committee members. We look to provide/implement recommendations and tools for an efficient running, high service level operation. Leadership insight and mentor-ship will be provided as well as a comprehensive turnover report.
Openings/Renovations - Assist in getting your operation up and running by providing guidance with training, setting procedures, department organization and mock trial runs. Our goal is to set the foundation for an efficient operation with a strong service culture. We will conduct daily gatherings with leadership/contractors to ensure progress is being made and everyone is working towards the same goals.
Consulting - Use of experience and knowledge of the industry to evaluate your restaurant or hotel food & beverage operation and make sound decisions on staffing models, food and beverage costs, operational layout, menu designs and environment. We can also assist in effective training methods for service staff.
Our services can range from two weeks to two months depending on your operational needs.